FAQ2019-12-30T07:15:05+00:00

Metropawlitan Petsitters is a dog walking and pet sitting company based in Northern Virginia that integrates mobile technology to provide clients with the best possible experience. We try our best to provide worry free pet care. Our goal is simple: To provide the best care to your pet(s) using the best practices. With that in mind we created a page to answer the most asked questions.

If a question is not found or you want to learn more. You can fill out our Contact Us form and a Metropawlitan representative will get back to you shortly.

We can also be reached at:

Phone: 571-365-7297(PAWS)

Email: info@metropawlitanpetsitters.com

Frequently Asked Questions

Who is Metropawlitan Petsitters?2019-12-17T07:17:40+00:00

Metropawlitan is a dog walking and pet sitting company that prides itself on highest quality of care. We care for dogs, cats, small animals and birds. We walk all breeds of dogs. To begin, we match you with one of our walkers, all of whom are background checked, insured and bonded. To get to know us better, we schedule a Meet and Greet with one of our managers to ensure we are the best match for you and your pet.

Need walks every day while you’re at work or occasional walks for when you are out of town or have evening plans? We’ve got you covered!You can enjoy GPS tracked walks and pictures on visits. At the end of every walk/visit you’ll receive a message from your sitter to let you know how everything went.

Or do you need cat sitting or small animal care? No problem! We offer simple online scheduling for all of your pet sitting needs. Any time you schedule a visit, we’ll pair you with an available sitter. Rest easier knowing exactly when your pet was cared for and how everything went.

How can I start?2019-12-17T07:17:28+00:00

It’s super easy, and you can get started online anytime! Just create a client account here, and fill out your client/ pet(s) profile. Then sit back and relax while we set you up with one of our great petsitters who will update you on every visit via our portal system. If you have any additional questions, you can always shoot us an email to info@metropawlitanpetsitters.com or give us a call a571-365-7297(PAWS) we’d be happy to help you set up an account.

Are the walks private?2019-08-28T21:01:47+00:00

Many of our dog walks are private one-on-one walks. Please let us know your preference. Some of our walks are grouped. The groups tend to be small, usually 2-3pups. This allows for socialization. Our dogs are screened before joining a group walk or dog park outing

Scheduling Visits

How do I schedule a visit?2019-08-28T21:03:40+00:00

Once you have an account, you can easily review your current schedule and request individual or recurring visits online. Just log in to your account and select the scheduling tab. You will automatically receive a confirmation of visits email when your walker is selected. If you have any questions, feel free to email us at info@metropawlitanpetsitters.com, call, or text us at 571-365-7297 (PAWS).

Please note that while we offer walks 7 days a week, we schedule all walks (including those requested online) during our business hours, Monday-Friday, 9am-6pm, excluding national holidays.

How do I cancel a visit?2019-08-28T21:03:58+00:00

It’s super easy to cancel individual walks online at any time by logging into your dashboard and selecting the scheduling tab. There will be an option to request or make a change to your schedule. Hit the change button, Or you can send an email to info@metropawlitanpetsitters.com and we will update your schedule accordingly. Once we receive your request, we will confirm the change.

Cancellation Policy2019-08-28T21:04:15+00:00

You can cancel a walk at any time! Just be sure to let us know at least 24 hours in advance if you wish to be credited back for your cancellation. Metropawlitan maintains a strict 24 hour cancellation policy, which is required as a courtesy to our dog walkers who rely on the income of their pre-set walk schedules to make a living, and who without sufficient notice, aren’t granted the opportunity of making alternate arrangements to pick up additional work to make up for the loss of income within the time slot that was originally reserved for your scheduled walk.

If you have a regular, repeating walk schedule, we highly recommend keeping your set walk schedule as constant and unchanging as possible, with minimal scheduling adjustments. As last minute cancellations and reschedules do cause our Dog Walking Professionals to lose valuable work hours, a consistent, set schedule encourages dog walker longevity and reduces turnover rate, resulting in a regular, consistent dog walker for you and your pup!

Can I schedule a last minute visit?2019-08-28T21:04:47+00:00

Absolutely! We can definitely accommodate last minute walks if they are scheduled with at least 5 hours notice within business hours between 9am – 6pm, Monday – Friday.

If you are in need of a last minute walk with less than 5 business hours notice, we will do our very best to accommodate your last minute dog walking needs, but we cannot guarantee walks scheduled with less than 5 business hours notice, as all last minute walks are subject to walker availability. There is a $5 last min fee for dog walks and $15 for pet sits.

Do I need a set schedule?2019-08-28T21:05:11+00:00

Not at all. We can accommodate regularly occurring walk schedules as well as sporadic, as needed, or emergency walks. You can view and update your schedule online at any time.

However, if you do a have a repeating Mon-Fri schedule that repeats at the same time 3 times or more a week, we will be able to set you up with a consistent walker every time.

What is the difference between regular and sporadic walks?2019-08-28T21:06:47+00:00
Regular

Regular walks are perfect for dog owners who need someone to take care of their dog daily while they are at work. Regular walks must occur a minimum of 2 times per week on recurring days & times from one address. If you have a predictable weekday schedule and will need the same walks every week, a Regular schedule is for you.
A regular schedule also guarantees that you’ll get the same walker every time and ensures consistency for you and your pup

Sporadic

Sporadic walks are for one time or infrequent walks, for example if you are working late and need someone to swing by and take your pup out. We always give preference to a walker who has walked your dog before, if you don’t have a consistent schedule, we can’t guarantee that it will be the same walker every time.

Why do we have a 2-hour visit window?2019-08-28T21:07:25+00:00

Metropawlitan dog walkers have busy and varying schedules, making it difficult to guarantee exact times. Metropawlitan 2 hour time window ensures that our dog walkers have enough flexibility in order to be on time to walk your dog, while also accounting for delays due to traffic, accidents, a sick pup, delays with a concierge, etc. It also gives our office some flexibility in the event of last minute covers or additional walks.

For example: your dog walk will begin anytime during the guaranteed, two-hour time frame. If your walk is scheduled between 1:00 PM and 3:00 PM, that means your walk can begin at any time between those two time frames. Your dog walker will be more than happy to try and accommodate your time requests, but our commitment to you is to ensure that the walk actually begins within the time window. A two-hour time frame is an industry standard with dog walking. By providing a broader time frame, we’re able to guarantee that the walks will in fact start in the time provided.

However, we do make special arrangements for puppies/kitties and older pups. We understand their needs are vey different. We can have shorter windows for them. Please contact us about your exact needs and we will do our best to accommodate.

Making adjustments to schedule2019-08-28T21:07:53+00:00

For petsits and regular dog walks you can either email us at info@metropawlitanpetsitters.com, go to your client login to request the change or call us at 571-365-7297. We are happy to accommodate most changes.

Can I get an early morning or late night walk?2019-08-28T21:08:27+00:00

No problem! Metropawlitan Petsitters provides walks 7 days a week between the hours of 6:00am-9:00pm. For early or late visits, the visits are charged as a pet sit.

As a regular walking client, am I committed to my schedule?2019-08-28T21:08:45+00:00

As a courtesy to our dog walkers, we do ask that regular walks be as consistent as possible. However, we also understand that schedules can change and you may occasionally need to rearrange your walks, so we just ask for at least 24 hours notice for any cancellations to avoid being charged for the dog walk.
If you need to add a last minute walk to your schedule, we can accommodate so long as you give us at least 6 business hours of advance notice.

Making changes to walk2019-08-28T21:09:05+00:00

Certain changes to your schedule such as a change in address, time, day or duration may change your walker. If this happens, we are happy to set up a time to meet your new walker. However, your walker can accommodate most changes.

I’m a regular client but need walks outside of that.2019-08-28T21:09:32+00:00

No problem! You can review your current schedule and request additional walks online at any time by logging in to your dashboard and clicking on the “Schedule” tab. Often times your regular walker will be available for the additional walks. If not, we will have a substitute walker for the extra walks.

How long are visits?2019-12-17T07:24:20+00:00

We offer a variety of options. We offer a 10 min, 20 min, 30 min, 45 min and hour long visits. We also offer half day and full day visits for pets who require extra attention or have a special situation. Our goal is help you meet your needs. If you have special situation(ie surgery or a wedding), please feel free to contact us to discuss. We are happy to help.

How can I modify a schedule?2019-12-17T07:24:57+00:00

You can either email us at info@metropawlitanpetsitters.co or modify in the portal system. Any changes to the schedule should be in writing so there isn’t any confusion.

What if I want to cancel walks?2019-12-17T07:27:09+00:00

If you need to cancel walks, we ask for 2 weeks notice, This allows the sitter to adjust their schedule. If you have to cancel abruptly, there will be a cancellation fee that equals the rate of 2 weeks of walks based on your current schedule.

How can I give my feedback?2019-12-17T07:27:26+00:00

We welcome feedback. It allows us to deliver better service. If you have any questions or concerns, please contact us at info@metropawlitanpetsitters.com. If you like our service, please leave us a review on Yelp, Google, Angie’s list or any review forum.

Our Pet Sitters

Can the client directly contact the walker/sitter directly?2019-12-17T07:29:15+00:00

We ask that you communicate with the sitter through the portal system. There can be a lot of confusion when the sitter gets information from both the management team and the client. To minimize any confusion or mistakes from occurring, we ask that the client communicate any changes to their schedule, pet instructions and home care to the office.

Can I request a specific walker?2019-08-28T21:11:40+00:00

Yes! You can request a specific walker if you were referred or met one of our walkers before. Please let us know at the the start so we can ensure the walker or pet sitter is available for visits.

Can I meet my sitter?2019-08-28T21:11:21+00:00

Absolutely! We offer a 30 minute in-home preservice interview between you, your pet, someone from the management team and/or sitter before the start of visits. It’s the perfect time to get to know the sitter and review any any additional instructions or practical details about your pet. All of the information you share during the meeting is then saved into the portal system so that they we can reference it at any point.

What is your criteria for choosing our pet sitter?2019-08-28T21:11:04+00:00

The Metropawlitan team matches new clients with sitters based on the following criteria:

  • Sitter’s previous experience with pets( breeds, different temperaments, medication of pet, types of pets)
  • Sitter’s availability
  • Proximity to client
  • Any owner specifications like gender or personality

We consider all these factors to guarantee that you and your pet are matched with the best possible sitter!

Are the sitters insured?2019-08-28T21:10:14+00:00

Yes! While we hope everything goes well on our pet visits, we understand accidents can happen. We’re prepared for any surprises by providing our sitters with comprehensive dog walking/pet sitting insurance. This insurance covers any accidents that may occur when your pet is in our care. It’s another way Metropawlitan ensures your comfort. We’ll take care of your pet, no matter what. Our insurance policy covers dog bites, vet bills, lost keys and property damage. We use best practices to ensure that we protect your home and pets.

How do you hire pet sitters?2019-08-28T21:09:54+00:00

All of our pet sitters first go through a phone interview where we check to make sure that they meet our standard requirements, are highly experienced with dogs, and well educated in caring for pets. Afterwards, we schedule a face to face interview to ensure their love for our furry friends. Then we do an authorized background check on each walker. Lastly, the pet sitters all attend a training day. Only after all of these qualifications are met can applicants begin walking for Metropawlitan Petsitters.

Can you feed/administer meds to my pet?2019-12-17T07:32:08+00:00

Yes! When you enter your pet’s information on our site, you’ll be able to specify any of your pet’s needs, including feeding, medication, or any other information that we need to know. Our walkers are more than happy to tailor our visits to your pet’s needs.

Will I have the same walker/sitter?2019-12-17T07:32:10+00:00
Midday Dog Walking Clients

As a regular client, you’ll be matched with a consistent dog walker. It will be the same person walking your pup each day. If your regular walker happens to ever be out sick or on vacation, Metropawlitan Petsitters maintains a dedicated team of substitute walkers who will be assigned to fill in temporarily. All of our walkers have undergone a rigorous hiring and training process, are insured, bonded, background checked. A Meet & Greet is provided in-home as an opportunity for you and your dog to get acquainted with your walker and develop a personal, trusting relationship. If you aren’t completely satisfied with the walker originally assigned, we are more than happy to match you with another person who may be a better fit. Any walk that does not fall within the criteria of a “Regular Walk Schedule” of consistent, repeating walks is considered a “Sporadic Walk”, which has no guaranteed consistent walker.Having said that, we will always ask your previous walker first if they can accommodate another dog walk, before reaching out to a new walker. This is different from clients who need us for pet sitting needs.

Pet Sitting Clients

We will work hard to ensure that you have the same sitter each time. We ask that you book well in advance to ensure the sitter is the same.The sitter’s schedule tend to book up quickly so we ask for advance notice. However, we understand that last minute situations will arise. We are still more than happy to care for your pet. Our goal is that our Sitters build a relationship with you and your pet(s).

What if my sitter is sick, going on vacation or has an emergency?

We’ve got you covered! We will notify you by email and set you up with another one of our experienced walkers in your area. If you would prefer not to have a substitute walker, let us know and we would be happy to cancel and credit you back for the walk for our midday dog walking clients.

Billing

Payment Options2019-08-28T21:12:32+00:00

We accept cash, check and credit cards. Please let us know which is your preference. We accept all major credit cards including Visa, MasterCard, American Express, and Discover. If you are regular midday dog walking client with a credit card on file, we will charge your card on the 3rd of every month to a make time for adjustments to the current month’s walk.

When am I billed for walks?2019-08-28T21:12:15+00:00

As a new client you will be billed for the first time only after you’ve had your first meet and greet and confirmed you would like to proceed with the scheduled walks, and in that case will be charged for the first time within a week after your first walk.

After that, by default you will be charged on the 3rd of the month for the current month’s schedule. If you wish to be billed weekly or bi weekly, please let us know during the meet and greet. If you add additional walks throughout the month/week, you’ll be charged the following month for the visits.

How much are walks?2019-08-28T21:11:56+00:00

Price depends on duration and number of dogs in your household. You can take a look at our full pricing right here.

Keys

How many keys do you need?2019-12-17T07:23:13+00:00

If keys are left on file, we ask for 2 copies. One that the sitter or walker will use and the other will be in a secure location in the office.

How do I get my keys back?2019-12-17T07:22:44+00:00

We can leave them at the home on our last visit, mail them for $5 or physically drop them off for $10.

How do I exchange keys?2019-12-17T07:22:39+00:00

We have a many options. The most popular is a lock box at the home. If you get a lock box through us, there is a $25 deposit that is returned if there is no damage to the lockbox and it’s still in usable condition. If you want to buy one, we can make recommendations. Amazon, Home Depot and/or your local hardware store have many options.

The other option is a key exchange during the initial meeting. At the time of the meeting, you can provide your walker with two set of keys, one for walker and another will be for our office staff to keep in our secure key storage locker in case of emergency. If your key is unable to be duplicated, we kindly request you contacting your landlord or building manager to obtain a second copy of that key to have on file in case of emergency. For clients living in buildings with concierge service, you can give us 1 copy of a key and sign a key consent form with building to give us entrance to apartment when there is an emergency.

There is a $10 fee if we have to make a separate trip outside of the preservice interview to collect keys. This is to compensate for the sitter’s time.

Key options for visits?2019-12-17T07:22:22+00:00
  • Lockbox Access: You may feel free to purchase(on your own or from us) a lockbox and leave it in your desired location outside of your apartment or house.
  • You can provide the walker with 2 set of keys. The key is left with concierge and your Metropawlitan Petsitter will obtain your key from them at the start of visits and return at the end of visits.
  • You or someone else will be home to allow the walker access to your home.
  • You will specify another option (such as a keypad, etc)

General Questions

In Home Care vs Boarding Facility2019-10-25T00:39:40+00:00

Our team of trained and qualified dog walkers specialize in giving the highest quality care to each and every dog. The benefits of our dog walkers far outweigh those of a dog boarding facility. We spend one-on-one time playing, feeding, and walking dogs, something that dog boarding facilities cannot provide. We offer pet sitting, boarding in a sitter’s home and overnight care in your home. Each service allows for personalized one on one care for your pet(s).

Doggy day cares or kennels are crowded, which creates an uncomfortable and scary environment for your dog, and are breeding grounds for contagious diseases and dogs not getting along. Because these facilities are cramped, the caregivers can’t cater to your dog’s special needs or show the necessary affection dogs need to thrive. Metropawlitan dog walkers pride themselves on prioritizing the needs of the dog, which is an invaluable service that you won’t get at any doggy day care facility.

Are your sitters experienced with puppies and kittens?2019-08-28T21:16:57+00:00

Absolutely! Metropawlitan Sitters have a wide range of experience with puppies and kittens of all ages, breeds, and temperaments. If you have any specific requests for your new sitters, just let us know and we will do our best to accommodate.

How old does my new puppy have to be before starting walks?2019-08-28T21:16:38+00:00

It is entirely up to you to decide when your puppy is ready for walks–Metropawlitan does not have any rules about age. For younger puppies who are not quite ready to go outside, we offer puppy visits for a walker to come and play with your new dog and take care of anything such as feeding and changing pads. When your puppy is ready to transition into walks, you can let the walker know how long you would like them to spend walking outside, socializing with other dogs, or playing inside.

Do you have any rules on vaccinations, spaying or neutering?2019-08-28T21:16:19+00:00

Metropawlitan ask that all vaccinations be up to date. We asked that your pup be spayed or neutered if you prefer group walks. If you have a puppy, we do not have spayed or neutered requirements.

First Time Pet Owners/ New Dogs, Puppies, Cats2019-08-28T21:16:00+00:00

Absolutely! We have a variety of sitters experienced with pets of all ages, breeds, and temperaments. When you add a pet to your account, you have the option of filling out additional information that will be visible to your sitter within the portal system. If you have any specific needs in a pet sitter, just let us know and we will do our best to accommodate. Additionally, we offer a Meet and Greet where you can get to know your sitter, introduce them to your pet, and let them know any specific details about your pet.

What does my pup need for walks to begin?2019-08-28T21:15:40+00:00

Every dog needs to have a collar(with county and owner tags) and/or harness and leash clearly handy for each walk. These need to be placed in a visible location for the walker, and they must be in good working condition and safe for the pooch and walker alike. In the event that a walker is unable to find a dog’s equipment or feels unsafe using the equipment provided, we do provide each walker with an extra leash. If you’re having trouble finding walk equipment that meets these standards, feel free to reach out to us we’ll be happy to work with you to find a solution.

My pet prefers the company of a certain gender2019-08-28T21:14:57+00:00

It is true that some pets may prefer women over men. But, a pet’s gender bias isn’t so black and white. Women exhibit specific behaviors and features, like calm voices, small bodies, and gentle mannerisms, that many dogs find attractive. But, some pets may also find a man’s bigger frame and strength more attractive. Remember that your pet has a personality also and will select who it wants based on its own personal preferences and personality type.

Keep in mind why your pet might be acting up or becoming shy around the opposite gender. Is a certain man or woman associated with a bad experience your pet has? Do you know of any negative experiences in your pet’s life? Do you live with someone of the opposite gender? Take into account all of these factors in order to better understand why your pet is behaving the way it is. A pet’s preference can be linked to early life experiences.

To avoid a pet freak out during a visit, allow your pet to interact with other people. Don’t immerse your pet all at once, but rather slowly let him/her engage with the opposite gender. Encourage socialization at an early age. Patience and positive reinforcement, something Metropawlitan Petsitters encourage among gender-bias dogs, is key. Overtime you will see a difference!

While Metropawlitan Petsitters do not discriminate based on gender, if your pup genuinely prefers a specific gender then we can accommodate accordingly.

How long should my dog hold it?2019-08-28T21:14:18+00:00

Urinary frequency in dogs differ according to breed, age, size, sex, etc. It’s typically said that smaller dogs and breeds tend to urinate more frequently than larger, older dogs. It’s important to give your dog enough opportunities to relieve himself and know when to do so.

Adult and large dogs have larger bladders than younger, smaller dogs. These dogs should have at least 3 opportunities to relieve themselves per day, about every 6-8 hours. Smaller and younger dogs should have at least 4-5 opportunities to relieve themselves per day, as their bladders are smaller than larger dogs. Dogs with health issues have different requirements when it come to holding it in.

Pups with illnesses, such as diabetes or kidney disease, typically need more trips outside per day. Demanding them to hold it in for more than 2-3 hours may be an impossible task. The general rule for all puppies is, “one plus the number of months the puppy is”. Your result is the amount of hours they can hold it in for, but this doesn’t directly apply to all puppies, every time. If your puppy is 3 months old, you may need to take him out every 1-2 hours or so. However, its based on his training.

My pet needs special attire/ apparatus for the walk2019-08-28T21:13:42+00:00

Our dog walkers will be happy to provide any attire for your dog. You should indicate it in your dog profile in order to guarantee the best attire possible. We accommodate for all weather conditions and are always prepared!

If your pet needs special assistance due to old age or surgery, please email us to let us know. We are happy to accommodate the need.

Special consideration for pet’s hygiene2019-08-28T21:13:20+00:00

You can let your pet sitter know about any and all special hygiene requests before the walk.We are highly experienced with all different types of pets and their special needs. We are very accommodating and understand that you may have concerns. We know how to properly clean your pet and the variety of ways of doing so, such as, wiping paws, brushing coats, cleaning their behinds after the bathroom, etc.

Do you provide pick up and drop offs for pets?2019-08-28T21:12:58+00:00

Yes. We can drop off your pet. If you need to come as well, we can accommodate. We can go to and from the vet, groomer, doggy day care, boarding, airports(BWI,Dulles &DCA) and more. Just let us know ahead of time by indicating your request on our website!

Get started today!

“Your pet is part of our family.”

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